Your privacy is very important to us. By using www.javaselfdrive.com You place your trust in us with your personal data which we can’t take for granted. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ best interest and with confidentiality in processing of your personal data.
In this policy we describe how we collect, use and process your personal data, provided in a readable and transparent manner. We also describe which rights you can exercise in relation to your personal data (such as the right to object) and how you can contact us.
If you’ve used this site before, you have experienced our online services through our own websites and mobile apps, as other online platforms such as partners’ websites and social media, We’d like to point out that all the information you are about to read, generally applies to all of these platforms.
In fact, this single privacy policy applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).
We might amend the Privacy policy from time to time, so we recommend you visit this page occasionally to make sure you know where you stand. If we make any changes to the Privacy policy that will have an impact on you (for example, if we intend to process your personal data for other purposes than previously communicated), we’ll notify you of these changes before the new activities begin.
And now, the sad but necessary bit: If you disagree with this Privacy policy, you should discontinue using our services. If you agree with our Privacy policy, then you’re all set to book your next rental through us or trade with us.
Should you have any questions, concerns or comments about our practices or this Privacy Policy, please email us at admin@javaselfdrive.com, using the word ‘Privacy’ in the subject line of your message.
You can also contact us by postal mail, addressed to our headquarters in Mombasa Kenya
Address: PO BOX 775-80109 Mtwapa. Physical address: Quick fill(Baobab) petrol station Mombasa Malindi road –Nyali Mombasa Kenya .
Javaselfdrive.com provides its services through web-based systems. Some personal data are necessary in order to provide our car rental services, including when we complete a booking or save a quote for you. We also collect data through our KYC for clients, riders, and customers once during onboarding.
Personal data. “Personal data” means individually identifiable information that would allow us to determine the actual identity of, and contact of a specific living person. We may collect this information through our website, mobile application or other online “platforms” such as partners’ websites. Javaselfdrive.com may also collect data that is non-personal, for example the computer display preferences set by a user’s web browser when visiting our website.
Information provided by users. We may collect and store, in accordance with this Privacy Policy and applicable law, any personal information you enter on our website or provide to us in some other manner. Data we may collect includes certain personal data, such as the main driver’s name, age, photo, identification documents ,driving license information and contact details (telephone number, address and email). Importantly, we do not collect, process, or store any personal financial data such as your credit card number, credit card owner name, or credit card security code (CVV).
Enquiries and Bookings: When you request a quotation or make a booking on our website or app, we use your personal data to create a quotation or to configure and complete your booking transaction, and to forward the necessary details to the car supplier. In the same manner we may use your personal data to complete and administer the booking of any ancillary products or services (such as insurance), and to forward the necessary details to the relevant supplier.
Customer service: We may share your personal data with our customer service staff as necessary to help you when you need it: for example, helping you find a car, or responding to your queries. javaselfdrive.com provides international customer service 24/7. We operate our own customer service; we do not outsource this important function. Only personnel who are authorized and trained in data privacy protection are permitted to access customers’ personal data in the course of their work.
Customer reviews: To help javaselfdrive.com understand our customers and improve our services, we may use your contact information to send you a short questionnaire about your rental experience.
With your consent, we may use your email address to send you email with javaselfdrive.com newsletter, offers and updates, including details of our, or our partners’, products and services, special offers, discounts or promotions, new products or services, or special events or competitions. If you consent once for us to send you email with news, offers and updates, as described above, we may continue to send these communications to you, until you unsubscribe. At any time, you may opt out of receiving email marketing messages from us by sending us your request via email.
When you make a booking or request a quotation on our website, we may use your email address to invite you to receive information and offers from us, such as price alerts and discount coupons. We base this on your favorite cars. You will receive these emails only if you have given your consent. We may use clients email address to send information about new investment plans and offers.
We may use your email address to send you information about excess cover products that you didn’t include in your car booking. Again, we send these offers only if you have given your consent.
Based on the information you share with us, you may see tailored offers in mobile apps or on third-party websites, including social media sites.
We may need to contact you to respond to and handle your requests
If you have not finalized a booking online, we may email you a reminder to do so. We see this as a useful service because it enables you to pick up a booking process where you left off if you are interrupted.
We may send email to you or contact you by telephone with a price alert or other offer related to your favorite rental.
We may send you a questionnaire or ask you to evaluate and comment on your experience
We may send you other communications related to your booking, such as information on contacting Java self drive or your car supplier if you need help, or travel tips for your destination, or a summary of your previous bookings.
Froud detection and prevention: Personal data may be used as part of detecting and preventing fraud and other illegal or unwanted activities.
Improving our services: We use information including personal data in the course of analytics, in order to better understand customer preferences, to understand how to improve our services, to enhance the user experience, and to improve the functionality and quality of our online booking services
Performance of a contract: For example, we need to process your personal data and provide your booking details to the custodian who will provide your rental car, in order to fulfill your booking
Legitimate interests: We may rely on our legitimate interests in, for example, proper business administration, providing you with information and services, and in promoting and improving our services
Consent: We may rely on your consent to process your personal data, for example, when you provide your email address so that we may send you newsletters
We respect your privacy and we will not provide your personal data to any third party which is not involved in your car rental enquiry.
We also use the latest online secure encoding and encryption technologies to protect any transfer or storage of your private personal data.
We may disclose your personal data to the Custodian or driver who will deliver your rental car, which is identified on the booking voucher that we provide to you, insofar as reasonably necessary for purposes of your car rental.
We may disclose your contact details to third party mechanics identified on our website, for the purpose of enabling them to contact you so that they can offer relevant services to you in case you got stuck during your rental period.
We may disclose your location to a custodian or driver of the rental car identified on our website, for the purpose of enabling them to reach you so that they can offer relevant products or services to you.
We may share your email address and phone number to a third party company, for you to be able to evaluate our services in an independent manner and help us improve our services.
We also reserve the right to transfer your data to Insurance Agencies, Government agencies and business protection organizations, on the basis of our legitimate business interests and claims where need be
For processing of all inquiries and bookings, our websites use HTTP Secure (HTTPS, Hypertext Transfer Protocol Secure). This provides bi-directional encryption of communication between your browser and our server, to protect the privacy and integrity of the exchanged data.
Personal data that we process for any purpose or purposes shall be safely reserved for necessary period of time
We may retain your personal data where such retention is necessary for us to comply with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Cookies are used by the CarFlexi.com website. A cookie is a small message sent from our web server to your web browser during your visit to our website. Your browser stores the message as a small text file on your computer. The message is then sent back to the server each time your browser requests a page from our web server.
Browsers are normally set to accept cookies, but you can disable this function in your browser settings. Enabling cookies is not strictly necessary for the website to work, but it will provide you with a better browsing experience.
The primary purpose of cookies is to continue to recognize your computer during a visit to our website and to retain your display preferences when you switch from one of our web pages to another, or leave our website and return later.
The information in cookies is not used to identify you personally. We also do not use techniques that combine information generated by cookies with users’ personal data.
Our website makes use of Google Analytics services. Google Analytics is a web analytics service provided by Google Inc. ("Google"). Cookies are stored on your computer, which allows an analysis of your use of the website.
The cookie holds the information about your use of the website. This information generated by the cookie is usually sent to a Google server in the USA and stored there. The service we use on our website is IP anonymized, i.e. your IP address will be abbreviated beforehand by Google within the member states of the European Union or in other contracting states of the Agreement in the European Economic Area and therefore anonymous. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. Google will use this information, on our behalf, to evaluate your use of the website, to create reports on website activity and to provide other services related to the website activity and internet usage to us as website operators
Your IP address obtained from your browser and used by Google Analytics will not be merged, linked or connected with other data held by Google.
Your IP address obtained from your browser and used by Google Analytics will not be merged, linked or connected with other data held by Google.
Location data for a java self drive users: We collect drivers precise or approximate location data, to enable drivers tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Java Self Drive collects this data when the java self drive app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
We collect such data from users’ mobile devices if they enable us to do so. Java self drive collects such data from the time a trip is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.
Users may use the java self drive apps without enabling java self drive to collect precise location data from their mobile devices. However, this may affect features in the java self drive apps. For example, a driver who has not enabled location data collection will have to manually enter their pickup and drop-off address, furthest distance to cover and purchase of fuel data.